Resume

Signature Strengths

• Architect Thinking: process mapping • service blueprints • journey management • information architecture • user flows • platform and systems thinking • internal tooling
• Rapid Prototyping: Claude • Figma / Figma Make • code • Lovable • Netlify
• Enterprise UX Leadership: strategy • workshops • whiteboarding • cross-functional alignment • team morale • shared understanding • diplomacy
• Design Principles: quick-glance design • cognitive-load reduction • intelligent UI
• AI Enablement: AI-assisted synthesis, planning, reporting, documentation, workflow exploration • generative prototyping

Skills

• AI: Glean, Copilot, ChatGPT, Notion
• Design: Figma / Figma Make, Canva, Visual Studio Code, HTML/CSS
• Mapping: Marker boarding, Miro, Whimsical, Lucid chart
• M365: Teams, Planner, Office, SharePoint, Sway, Loop, Lists, Foundry
• UX/IA: Wireframes, Mind mapping, UI Audits / Inventories, User Flows / stories, Rapid Prototyping, Service Blueprints, Journey Management (TheyDo)

METHODS & TOOLS

• UX / IA: wireframes • mind mapping • UI audits & inventories • user flows • rapid prototyping • service blueprints • journey management (TheyDo)
• Design / Mapping: Figma • Figma Make • Miro • Whimsical • Lucidchart • marker boarding
• Prototype / Code: Claude • Lovable • Figma Make • HTML • CSS
• AI: ChatGPT • Copilot • Glean • Miro AI • Notion • AI-assisted synthesis, planning, reporting, and prototyping
• Microsoft 365: Teams • Planner • Office • SharePoint • Sway • Loop • Lists • Foundry
• Adoption / Communication: Lifecycle-of-a-Thing mapping • user-guide creation • feature-adoption roadmaps • case studies • executive summaries

OFFICE MANAGER – Business Operations & Strategy

Elite Floor Solutions, Cleveland, TN

March 2026 – 2026

Hands-on operations and office management (multiple hats). Includes ownership of day-to-day needs, along with strategy and design for a growing concrete floor-coatings business.

• Manage office, inventory, and weekly timesheet and drivetime reimbursement. I influence CRM workflows, documentation, and internal tooling, using generative AI including Claude and Zapier to turn needs into working tools and enhancements, often the same day.
• Day to day: Using GHL CRM, I interface directly with leads and clients by phone, text, and in person for on-site estimate, sample delivery, and design considerations; engage leads through Meta Business Suite; coordinate hiring via Indeed for Employers; produce marketing materials; keeping inventory count up to date and physically optimizing shop space as materials come and go daily; create samples of rubber and flake surface options, including customizing blends.
• Self-directed tools and enhancements I have created with AI: view

STAFF UX DESIGNER

The Home Depot — Supply Chain, Atlanta GA

2021 – 2026

• Facilitated UX strategy and design across multiple Supply Chain products, partnering with business, product, IT, design, and users to align solutions with enterprise objectives.
• Mapped cross-functional processes through user, system, logic, and technology lenses to expose dependencies, clarify problems, and shape future-state experiences.
• Used discovery, wireframes, flows, prototypes, findings, and vision artifacts to challenge legacy thinking and build stakeholder excitement and buy-in.
• Applied quick-glance interaction principles to make important information easier to find and reduce cognitive load in data-heavy operational experiences within Supply Chain and Warehousing.
• Collaborated in think tanks, workshops, retros, whiteboarding sessions, and design reviews; explored AI-enabled workflows using tools including Glean, Copilot, Miro AI, and ChatGPT.

UX DESIGNER & CROSS-FUNCTIONAL LEAD

HIVE — Fintech, Atlanta GA

2019 – 2021

• Mapped the Lifecycle of a Loan, end-to-end UI and logic, spanning conversion, underwriting decisioning, funding, loan completion, collections, and repayment negotiation experiences; included an audit, inventory, and mapping of triggered marketing and transactional messaging throughout the user journey.
• Anchored a cross-functional team of designers and front-end developers, led brainstorm sessions, developed prototypes, and aligned strategic concepts with business stakeholder priorities.
• Diagrammed complex customer-service and IVR interactions to make system relationships, experience gaps, and opportunities visible.

UX DESIGNER — PROFESSIONAL SERVICES

Skuid, Chattanooga TN

2018 – 2019

• Designed user-centered solutions that live inside Salesforce and the Skuid platform, working directly with clients, such as TEK Systems and Sprint, and technical teams to translate business needs into customized enterprise digital experiences.

UX / PRODUCT DESIGNER

C.A. Short, Shelby NC

2017 – 2018

• Worked with Business Analyst to identify and gather requirements for new features for the People Are Everything employee-engagement platform; led discovery and design across employee and administrator experiences.
• Delivered tailored solutions for clients including Ohio State University and Dollar General, balancing engagement goals with technical needs.
• Adopted formal agile processes, aided product owner in grooming, and supported scrum master with ceremony cadence and retros.

UX DESIGNER

CodeScience, Chattanooga TN

2014 – 2017

• Proved the need for UX, discovery, strategy, and rapid prototyping, which led to building a small team of designers and devs, expanding the agency’s offerings.
• Implemented UX strategy inside a Salesforce developer-driven agency and facilitated early idea validation with client stakeholders through rapid prototyping.
• Partnered with solution architects, developers, and clients to understand requirements, and turn concepts into coded Visualforce prototypes.

UX DESIGNER

Conisus, Atlanta GA

2013 – 2014

• Transformed outdated pharmaceutical speaker-bureau portals into modern user-friendly experiences.
• Brought design strategy, UX process, thought leadership, and user-centered thinking to this team, improving both the team’s approach and the resulting digital experiences.

UX SPECIALIST

AREA203 Digital, Chattanooga TN

2011 – 2013

• Promoted into a newly created UX role; advocated for stronger design strategy, front-end best practices, and challenged legacy thinking to elevate user experience and web standards.

FRONT-END DEVELOPER

AREA203 Digital, Chattanooga TN

2009 – 2011

• Built websites with HTML, CSS, jQuery, PHP, WordPress, and Drupal while implementing marketing emails and landing pages; used wireframing and prototyping to bridge design and development, which expanded the agency’s capabilities and client offerings.

Web & Graphic Design

2001 – 2009

• Pursued design and web content management that led into front-end development, UX, and my love for rapid prototyping.
• Served as graphic design, web design, and early stage web dev for manufacturing, magazine publisher, freelance clients, and St. Jude Children’s Research Hospital, where I also led tours of the hospital as part of the fundraising non-profit organization.

DESIGN PHILOSOPHIES

• Exploration that challenges legacy thinking and drives excitement and buy-in
• Rapid prototyping using Figma Make, code, + Lovable
• Accelerated workflows using AI (user feedback synthesis, planning, reporting)
• Cross-functional process mapping informed by user, system, logic, and technology
• Strive for intelligent UI with quick-glance design that reduces cognitive load

Career Pivot | Exploring Local

I've stepped away from corporate user experience roles to explore local and small businesses who need a variety of skills, someone to wear multiple hats in ways that directly impact the success of the company.

I've improved processes in inventory, documentation, workflow, and data to help bridge the gap between business tools.

I've brought innovative ideas to tangible spaces and curiosity-driven creativity and strategy.

• Office Management
• Inventory
• Marketing
• CRM

SELECTED PRODUCT WORK

• SYNC 2.0 | Supply Chain – Replenishment | Home Depot 2024: Led design for a spreadsheet-dependent process supporting 30+ channel managers.
• CAREER OS | Product Concept + Build | Independent Project 2026: Conceived, built, and iterating an evolving career-management and portfolio platform.
• GHL Chrome Extensions | Ideation, AI Coded, Using Daily | Elite Floor Solutions 2026: Chrome extensions for extending functionality of GHL CRM.

Leadership & Influence

Center Centre / Jared Spool

2026

Vibe Coding Camp

Designlab

2026

AI-assisted application design and development

A.A.S., Graphic Design

Pellissippi State Technical Community College

Phi Theta Kappa